internet services. simple

About Vanilla

Vanilla provides simple, affordable internet services for the people of South Africa.

We have been doing this since 1996 - you can trust us to get it right.

Vanilla connects you to the internet through Verizon Business, one of South Africa's fastest and most reliable networks, used by many major companies.

Vanilla gives you a choice of easy to use services - you pick what you want and only pay for what you use. No complex bundles, No long-term contracts, No credit checks or red tape. We guarantee 99% uptime and the secure of our systems.

Vanilla bills you by email; we accept payment by direct electronic payment.

Vanilla keeps everything as simple as possible (and when its not simple we will do our best to explain things simply or recomend someone to come and help).

Spam

Spam is unwanted or unsolicited e-mail messages from someone you do not know or with whom you do not have an established business or personal relationship. Spam is the electronic equivalent of junk mail. E-mail that is not requested. Spam is used to advertise products or to broadcast some political or social commentary.

Definition: Spam

The word Spam as applied to Email means Unsolicited Bulk Email ("UBE").

Also known as "unsolicited commercial e-mail" (UCE), "gray mail" and just plain "junk mail,".

Unsolicited means that the Recipient has not granted verifiable permission for the message to be sent.

Bulk means that the message is sent as part of a larger collection of messages, all having substantively identical content.

A message is Spam only if it is both Unsolicited and Bulk.

• Unsolicited Email is normal email (examples: first contact enquiries, job enquiries, sales enquiries)
• Bulk Email is normal email (examples: subscriber newsletters, customer communications, discussion lists)

Technical Definition of Spam

An electronic message is spam if:

(1) the recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients;

AND

2) the recipient has not verified or granted deliberate, explicit, and still-revocable permission for it to be sent.

Spam is an issue about consent, not content. If sent without consent of the recipient, it is spam. Whether the message is an advert, a scam, porn, a begging letter or an offer of a free lunch, the content is irrelevant - if the message was sent unsolicited and in bulk then the message is spam.

Spam is not a sub-set of UBE, it is not "UBE that is also a scam or that doesn't contain an unsubscribe link", all email sent unsolicited and in bulk is Spam.

This distinction is important because legislators spend inordinate amounts of time attempting to regulate the content of spam messages, and in doing so come up against free speech issues, without realizing that the spam issue is solely about the delivery method.

Other facts relating to spam:

• the sending of Unsolicited Bulk Email ("UBE") is banned by the vast majority of Internet service providers worldwide.
• Spamhaus anti-spam blocklist, used by more than 260 million Internet users to reject emails identified as spam, is based on the internationally-accepted definition of Spam as Unsolicited Bulk Email. Therefore anyone sending UBE on the Internet, whether the content is commercial or not, illegal or not, needs to be fully aware that:
  • (1) they will lose their Internet access if they send UBE,
  • (2) they will be placed on the Spamhaus Block List (SBL) if they send UBE.

See also Email.